Technical Support

Chavannes-près-Renens, Switzerland

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Ref 76 - Technical support technician

Job context and purpose


Astrocast, in partnership with Airbus and Thuraya is building a network of leading-edge nanosatellites in Low Earth Orbit to provide cost-effective IoT services to the 90% of the world not covered by cellular systems.

Astrocast low cost terminals collect and transmit data from sensors or other customer assets and transmit them to our satellite network. The collected data is stored on the satellite and then forwarded to ground stations located around the globe. The ground stations forward the data to the cloud database, which is easily accessible to clients.

Astrocast’s mission is to track assets, monitor the environment, and save lives by building and operating the most advanced and sustainable satellite IoT network.


To consolidate the Customer Service Team, we are looking for a Technical Support technician who will report directly to the Head of Customer Service. Thanks to his customer’s background, he will be responsible for handling technical customer requests and ensuring that service quality and reliability objectives are met.


A day in the life of a Technical Support


  • Become an expert in and educate customers on the use and benefits of our products
  • Build relationships with customers, help them with issues, and continually support them with a positive, customer-centric attitude.
  • Work with customers to ensure they are leveraging effectively and finding value in our services
  • Handle incoming and outgoing customer communication
  • Customer advocate internally from a technical perspective
  • Work closely with Sales, Finance, and other Technical teams to take care of any customer issues
  • Communication with customers/end users, keeping them informed of incident progress, notifying them of impending changes or agreed outages
  • Recording, monitoring and handling of support cases in the ticketing system
  • Categorize and prioritize end-user support requests and service requests
  • Troubleshoot IoT connectivity and device issues.
  • Efficiently manage time to focus on essential activities to ensure customer satisfaction
  • Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes


What will make you successful


  • Electronics/Telecom education
  • At least 3 years of experience in customer-facing role such as Technical Support or Field technician
  • Knowledge of Electronics and IoT domains
  • Open-minded and positive attitude
  • Possess excellent organizational skills and be able to prioritise your own workloads without supervision
  • Strong organizational and troubleshooting skills with precise attention to detail
  • Ability to work independently and within a highly motivated team
  • English mother language, knowledge of French / Spanish / German is an asset
  • Software: Microsoft Office, Power BI, Dynamics 365 CRM


What we offer


Astrocast supports equal opportunities employment.

Our values are important to us as they define Astrocast culture and represent what we believe in:

  • Agile – stay ahead of the game and be ready for the next challenge
  • Smart – be smart enough to set goals you can reach and navigate to get there
  • Team-oriented – share knowledge, trust your colleagues and be committed
  • Respectful – embrace diversity, new ideas and value differences
  • Open-minded – think outside the box, be open to change and learn from failures.

Astrocast offers flexible working time, team events, free fruits and great offices, in a dynamic, friendly, innovative and multi-cultural work environment.


  • Start Date: January 1st, 2022
  • Contract / mission duration: permanent position with 3 months trial period
  • Activity rate: from 80-100%
  • Location : Astrocast, Chavannes-près-Renens, Switzerland
  • Due to Swiss immigration regulations only European applications or Swiss work permit holders will be considered


Send your complete application including CV, cover letter and work certificates before October 8, 2021.

Click on “Apply for this job” to submit your application.

Technology | Astrocast – Taking IoT Further

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