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Customer Success Manager

Chavannes-près-Renens, Switzerland

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Job context and purpose

 

Astrocast, in partnership with Airbus and Thuraya is building a network of leading-edge nanosatellites in Low Earth Orbit to provide cost-effective IoT services to the 90% of the world not covered by cellular systems.

Astrocast low cost terminals collect and transmit data from sensors or other customer assets and transmit them to our satellite network. The collected data is stored on the satellite and then forwarded to ground stations located around the globe. The ground stations forward the data to the cloud database, which is easily accessible to clients.

Astrocast’s mission is to track assets, monitor the environment, and save lives by building and operating the most advanced and sustainable satellite IoT network.

 

In order to consolidate the Customer Service Team, we are looking for a Customer Success Manager who will report directly to the Head of Customer Service. Thanks to his customer’s background he will have the responsibility of the success of our customers from proof of concept stage to operations through design and industrialization.

 

A day in the life of a Customer Success Manager

 

  • Become an expert in and educate customers on the use and benefits of our products
  • Onboarding of our new customers
  • Build relationships with assigned customers, help them with issues, and continually support them with a positive, customer-centric attitude. Provide proactive strategy with their assigned customer accounts
  • Work with customers to ensure they are leveraging effectively and finding value in our services
  • Conduct on site and remote meetings and business reviews
  • Handle incoming and outgoing customer communication
  • Customer advocate internally from a technical perspective
  • Work closely with Sales, Finance, and other Technical and Engineering teams to ensure an exceptional customer experience and take care of any customer issues
  • Efficiently manage time to focus on essential activities to ensure customer satisfaction
  • Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes

 

What will make you successful

 

  • Bachelor’s degree in Telecommunication, Electronics or equivalent diploma
  • At least 2 years of experience in customer-facing role such as Customer Success or Technical Account Management
  • Knowledge of M2M and IoT domains
  • Open-minded and positive attitude
  • Possess excellent organizational skills and be able to prioritize your own workloads without supervision
  • Experience in customer project management
  • Strong organizational and troubleshooting skills with precise attention to detail
  • Ability to work independently and within a highly motivated team
  • English mother language, knowledge of French / Spanish / German is an asset
  • Software: Microsoft Office, Power BI, Dynamics 365 CRM

 

What we offer

 

Astrocast supports equal opportunities employment.

Our values are important to us as they define Astrocast culture and represent what we believe in:

  • Agile – stay ahead of the game and be ready for the next challenge
  • Smart – be smart enough to set goals you can reach and navigate to get there
  • Team-oriented – share knowledge, trust your colleagues and be committed
  • Respectful – embrace diversity, new ideas and value differences
  • Open-minded – think outside the box, be open to change and learn from failures.

Astrocast offers flexible working time, team events, free fruits and great offices, in a dynamic, friendly, innovative and multi-cultural work environment.

 

  • Start Date:  January 1st, 2022
  • Contract / mission duration: permanent position with 3 months trial period
  • Activity rate: from 80-100%
  • Location : Astrocast, Chavannes-près-Renens, Switzerland
  • Due to Swiss immigration regulations only European applications or Swiss work permit holders will be considered

 

Send your complete application including CV, cover letter and work certificates before October 8, 2021.

Click on “Apply for this job” to submit your application.

 

Technology | Astrocast – Taking IoT Further

 

 

Celia Gomez Jimenez astrocast_our-team_alexandre-pope-f astrocast_our-team_fatima-vigil-perez-f astrocast_our-team_nicholas-petrig-f
Our team

"Diversity is critical in tech, as it enables companies to create better and safer products for everyone. At Astrocast, I found a multicultural and gender diverse environment and I appreciate the most to see women participating in various positions throughout the company. I am proud to be part of the future, working as an engineer in the space field, which was considered mission impossible."

Celia Gomez Jimenez, Spacecraft Reliability Engineer
Our team

"Working at Astrocast has been an incredible journey so far, working alongside a highly talented engineering team to develop world-leading products that are set to create whole new industries is the favorite part of my role."

Sam Harrison, Head of Product Management (Acting)
Our team

"On a starry night, I look up and see a tiny shiny object flying through the dark sky amongst the stars and feel a wave of pride in our hard work!"

Natasha Petrig, Finance & Administration Manager
Our team

"Starting in April 2020 in the midst of a pandemic, it took several weeks to meet everyone in person. But since day one, I was already contributing and working well within the team. I attribute this to the Astrocast's culture of openness and friendliness, but also of getting things done."

Alexander Pope , Product Firmware Manager
Our team

"What I appreciate the most about working at Astrocast is the motivation with which the team works. We know that what we are doing is game-changing, and we are all happy to do our little part to make it happen."

Fatima Vigil, Head of Marketing
Our team

"When joining Astrocast, I knew that I would bring a lot to the company, but little did I know how much Astrocast would get to me. Working for such an innovative company allows its employees to scale up!"